FireFox, PDF pages will not load in D2L

Are you trying to view a page in D2L maybe a Lecture Note file or PowerPoint file and it won't load? All you see is a spinning, load icon. Update your FireFox browser with the following configuration changes and the pages will then load in D2L.

  1. From the FireFox browser menu>Click the Tools>Choose Options
  2. Click the Applications icon>Locate the Portable Document Format (PDF) option in the Content Type column>change the Action option to-Use Adobe Acrobat (default), see screenshot below.
    Adobe Acrobrat Settings
  3. Click Ok

Article ID: 18
Created On: Mon, Sep 15, 2014 at 1:39 PM
Last Updated On: Tue, Apr 26, 2016 at 12:59 PM
Authored by: Amy Sorensen [Amy.Sorensen@cccs.edu]

Online URL: https://kb.ccconline.org/article.php?id=18