How to Submit a ProfHelp Course Support ticket

Use the following instructions to Submit a ProfHelp ticket, to get assistance with your D2L course.

  1. Log into the CCCOnline Portal
  2. From the Dashboard>Click the ProfHelp D2L Request Form link
    Portal Dashboard ProfHelp D2L Request Form

    OR
  3. Click the Instructor tab>In the Instructor Gateway widget>Expand Instructor Assistance>Click the ProfHelp D2L Request Form link
    Portal Instructor Gateway ProfHelp D2L Request
  4. Complete the requested information in the form>Click Send Request
    [Your request will be responded to within 24-48 hours, maybe longer if the request is submitted on the weekend]
    Attachment: any file types are accepted with a 10MB size limit for all attached files
    ProfHelp Form with Attachment option


Article ID: 182
Created On: Mon, Jan 18, 2016 at 12:24 PM
Last Updated On: Mon, Jul 16, 2018 at 2:48 PM
Authored by: Amy Sorensen [Amy.Sorensen@cccs.edu]

Online URL: https://kb.ccconline.org/article.php?id=182