Username Change - Spring 2016 [effective May 2, 2016, 10:00 p.m. MST]

What you need to know about the username change

What is expected after your username has been changed to your S number.  Your password is not changing.

Outlook Web Access (OWA)

Instead of logging into OWA with “CCCS\flastname” log in with “CCCS\Snumber” (make sure you include the “S” as well as any preceding zeroes in addition to any other numbers, e.g. S00123456)

Banner INB, Desire2Learn (D2L), and Portal

These systems remain unaffected by this change.  You will continue using the username and password you have in the past.

WebEx

When prompted for a username and password, instead of entering the first letter of your first name followed by your last name (flastname) you will enter your “S” number, including the “S”. Use your current password.

Citrix

Faculty and staff who use Citrix (citrix2.cccs.edu) can simply use their “S” number (e.g. S00123456) as their user ID and their current computer password.

Office 365

Office 365 uses your full email address as your username.  As a result, no changes will be made to your Office 365 login. Continue logging in using your full email address and your network password. (firstname.lastname@cccs.edu)

Mobile Devices

Personally Owned

If you do not receive a prompt to enter your password, or if your device was NOT preconfigured for you by CCCS-IT, it will be necessary to enter the password or account username manually.

Please follow these steps to enter your Exchange/Email account password, or update your account username manually:

For iPhone or iPad.

  1. Tap on Settings
  2. Scroll to, and tap on Mail, Contacts, Calendars
  3. Tap on CCCS Exchange Email (or Exchange)
  4. Tap on Account (showing your email address)
  5. If your Username is not greyed out, and you see your previous username in that field, tap on it and enter your S number. (Don’t forget the S)
  6. If you are unable to make changes to your Username, and you see your S number in that field, tap on Password.
  7. Enter your current email/network password
  8. Tap on Done at the top of the screen
    1. If you see check marks appear to the right of all of the fields in that window, then you have successfully reconnected to your account.

Your device will now begin re-downloading all of your data. Wait a few minutes, and all of your items will be back on your device.

Reconfigure your Default Mail Account and Calendar

If you have more than one email and/or calendar account configured on your device, you will need to reconfigure your default Mail Account and Calendar.  You will also have to reset the color of your calendar, if you made changes.

For Android

If you have the Airwatch Agent app installed on your device, your updated account information will be installed onto the device automatically.  However, there are times that your account settings will need to be re-applied to the device.  Please follow these steps to re-apply your email account to your device.

  1. Tap on the Agent app on your device.
  2. Tap on Profiles
  3. Tap on Android Exchange Email Profile – Native
  4. Tap on the Refresh icon (it is the arrow that is in a circle).
  5. When prompted to Re-Apply the profile, tap on Re-Apply.
  6. When prompted, enter your network account password.

If you do not have the Airwatch Agent app installed on your device

  1. Tap on Settings
  2. Tap on Personal at the top of the screen (you may have to scroll to the right or left to see it).
  3. Tap on Accounts.
  4. Tap on your Exchange Email account.
  5. Tap on your name and email address.
  6. Enter your new username.

If you do not have either of these options, or if you have trouble getting your device to reconnect to your email account, please contact the CCCS IT Support Desk for assistance--Phone:  303.620.4357. [Hours: M-F, 7:00-5:30 p.m. MST]

CCCS Issued Devices

If you are using a CCCS-IT issued device, and if your email account was configured by IT, then we will update your account information on your device for you with your new username.

After your username has been updated, your device will be unable to connect to your email, and you will temporarily lose access to your Mail, Contacts, and Calendar information. We will push out a new email configuration profile to your device that will contain your new S number for the username. 

The device will prompt you to enter your password for Exchange.  You will need to enter your current network password to reconnect your account.

The device will then begin the process of re-downloading all of your Mail, Contacts, and Calendar information.

For assistance troubleshooting this update contact the CCCS IT Support Desk for assistance--Phone:  303.620.4357.
Hours: M-F, 7:00-5:30 p.m. MST


Article ID: 219
Created On: Wed, Apr 27, 2016 at 10:07 AM
Last Updated On: Wed, Apr 27, 2016 at 1:09 PM
Authored by: Amy Sorensen [Amy.Sorensen@cccs.edu]

Online URL: https://kb.ccconline.org/article.php?id=219