Webex Troubleshooting Tips-Audio/Other Tips

Having trouble with your audio?

• Exit the Webex meeting, close the browser, and try to enter the Webex meeting again.
• If your computer microphone is not working, call in using the phone number listed in the email invitation. Your phone becomes the audio source rather than your computer.
• If you're logged in and you start having audio issues:

1. Click on the other options button, circle with three dots, on the toolbar at the bottom of the screen
   
2. Choose Audio Connection and the call in phone number and meeting ID appear in a new window, as shown below.
   

Other troubleshooting notes

• If your internet connection is slow or lagging, turn off video using the video options button in the WebEx tool bar.
  
• Wear earbuds or headphones to reduce background noise.
• Mute your microphone when not speaking and unmute when you wish to speak using the Mute Mic button.
  

• Use the chat window to ask questions, get clarification or make comments. The chat window is the place for you to contribute, ask questions, and be involved.
  

Article ID: 458
Created On: Fri, Mar 20, 2020 at 11:18 AM
Last Updated On: Tue, Mar 24, 2020 at 1:54 PM
Authored by: Warren Smith [Warren.Smith@cccs.edu]

Online URL: https://kb.ccconline.org/article.php?id=458