YuJa Technical Support

General Info

For technical support related to YuJa, contact the 24x7 Help Desk.

For self-help articles, visit the YuJa Knowledgebase and search for your issue.

YuJa System Requirements

1. Minimum Requirements - Desktop

• Processor: 2GHz x86- or x64- bit dual core processor
• (Recommended: 2.4 GHz, Quad Core)
• Memory (RAM): 2 GB RAM (Recommended: 4 GB)
• Hard Disk: 100MB for install (approximately 250MB per hour of content for temporary storage)
• Operating System: Windows 7, Windows 8, Windows 8.1, and Windows 10 (both 32 and 64 bit versions)
• Mac OS 10.10 or higher
• Internet Connection with 1.5 Mbps

2. Minimum Requirements - Mobile

• Android – Phones and tablets supporting Lollipop 5.0 and above
• iPhone – Phones and tablets supporting iOS 5 and above*
• We recommend when watching content on a mobile browser, that users have a bandwidth connection of 4MB per minute for standard video quality
• We recommend when watching content on a mobile browser, that users have a bandwidth connection of 10-12MB per minute for high definition video quality.