Issue: If you click a link and are not seeing any content, you get an error message the page won't load, page remains blank/big white box, it is likely that the content is insecure meaning is includes http:// at the beginning of the URL address.... Read More

Having trouble accessing course content in D2L or digital content? Clear your browser's cache & temporary filesClick the following link for instruction on how to accomplish with your preferred browser.Clear Your Browser Cache Note: Close... Read More

Issue: Unable to update content; emails ‘too large’ error; error messages when posting to discussions.Cause: These errors occur if the URL (web address) does not explicitly show “https://” before the web page’s address.�... Read More

Issue: If you click a link and are not seeing any content, presentations, page remains blank/big white box, it is likely that the content is unsecure meaning is includes http:// at the beginning of the URL address. Your browser's security may... Read More

Issue: If you click a link and are not seeing any content, presentations, page remains blank/big white box, it is likely that the content is unsecure meaning is includes http:// at the beginning of the URL address. Your browser's security may... Read More

Some digital assets used in CCCOnline courses require you to clear your browser cache and cookies each time you access that asset. If you would prefer to not have to remember to do this manually each time, you can use the instructions below to set ... Read More

Are you trying to view a page in D2L maybe a Lecture Note file or PowerPoint file and it won't load? All you see is a spinning, load icon. Update your FireFox browser with the following configuration changes and the pages will then load in D2L. ... Read More

Address Bar: This text field on a browser that identifies the webpage currently being viewed in a browser window. All address bars are located at the top of the browser window. Verify that the address bar is showing in your web browser. If it is not,... Read More

How do I create a screenshot of the active computer window and save as .JPEG? PC User: Simultaneously press the ALT + Print Screen [PRTSC, PrtScrn, Prnt Scrn] Mac users: With a Mac, you can hold down the Apple key, the Shift key and 3 simultaneously... Read More

For Windows Users: Click Start>Control Panel Locate Java in the list>Double click the Java icon From the General tab>Click Settings in the Temporary Files Settings Click the Delete Files button>Select both checkboxes-Applications and... Read More

FireFox: Click Tools>Choose Add-ons>Click Plug-Ins In the list Find Java Plug-In [it may show disabled] Click the button to enable Java is shows disabled [accept the security exception if requested-be sure to read the question carefully to... Read More