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Cengage Technical Support

Cengage Browser check and Browser Setup

Run the browser check:  http://ng.cengage.com/static/browsercheck/index.html

To learn how to turn off your Pop Up blocker, use this
link: http://www.cengage.com/lms_docs/system_check/popupsfailed/

Pop Up Blocker Exception List:

 Add Exceptions:

Make sure to clear your Cache, Browsing History and Cookies. Often time users will unknowing accumulate gigabytes data in their browser history which can impact the performance of MindTap.

How to clear cache and cookies in Chrome.
How to clear cache and cookies in Firefox.
How to clear cache and cookies in Internet Explorer.

Java Error:

Java Security Exceptions are added in slightly different ways for different browsers, but when using IE, Firefox, or Chrome, you should get a security notification from Java on the browser if something is being blocked. The notification or warning asks you for permission to allow (you may have to click on a notification icon located on the same line or just below the web-address bar). I have provided a screenshot to show you what this looks like, for example, when using CengageNOW on a Firefox browser: 

 http://screencast.com/t/wNojkkUWFt4

Cengage Support

Cengage Learning Technical Support Link-- http://www.cengage.com/support. Once your case is submitted, you’ll receive a case ID and access to 24/7 email or live chat! Or, you can speak with an agent by calling the phone number provided upon your case submission. Monday through Thursday: 8:30am to 9:00pm (EST) Friday: 8:30am to 6:00pm (EST) by calling 1-866-267-4986. Be sure to have your Tech Support Ticket Number.

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