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Cengage SAM2019 Tech Support Info

Below is a list of the technical requirements necessary to take full advantage of SAM/Keyboarding in SAM. To check if your system meets these requirements, simply enter the System Requirements Check. It takes just a few seconds and will provide detailed information on how to update your system if necessary.

Operating Systems

  • Windows – 7 (32 or 64-bit), 8/8.1 (32 or 64-bit) and 10
  • Mac – OSX 10.9 and later
  • Browsers

    • Windows
      • Chrome - two latest versions
      • Firefox - two latest versions
      • Edge - two latest versions
    • macOS
      • Chrome - two latest versions
      • Firefox - two latest versions
      • Safari - two latest versions

    Plug-Ins and Add-Ons

    • Web browsers must have at least of 4MB of disk storage available
    • Pop-ups must be allowed for full functionality within SAM
    • Adobe Flash (current version and one before) are supported. Nothing older than version 11 is supported
    • Adobe Reader version 10 or higher
    • For SAM 2019 Projects - Microsoft Office 365/2019
    • Javascript must be enabled
    • Ad blocking software should be disabled for http://sam.cengage.com
    Please Note:  For Mac, some project steps may not be compatible with Office 365/2019.

    Hardware Requirements

    • Processor: Intel Pentium 4 or higher required; Intel Centrino or an equivalent multi-core processor recommended
    • 1 GB of RAM required
    • Graphics: SVGA
    • Minimum screen resolution of 1366x768
    • Color: 32 bits
    • Video Memory: 64 MB minimum, 128 MB recommended
    • Video Card: Modern DirectX compatible
    • Internet Connection: broadband connection (cable, DSL, T1, or ISDN) recommended; a persistent connection is required
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