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How to Submit a ProfHelp Course Support ticket

Use the following instructions to Submit a ProfHelp ticket, to get assistance with your D2L course.

  1. Log into the CCCOnline Portal
  2. From the Dashboard>Click the ProfHelp D2L Request Form link
    Portal Dashboard ProfHelp D2L Request Form

    OR
  3. Click the Instructor tab>In the Instructor Gateway widget>Expand Instructor Assistance>Click the ProfHelp D2L Request Form link
    Portal Instructor Gateway ProfHelp D2L Request
  4. Complete the requested information in the form>Click Send Request
    [Your request will be responded to within 24-48 hours, maybe longer if the request is submitted on the weekend]
    Attachment: any file types are accepted with a 10MB size limit for all attached files
    ProfHelp Form with Attachment option

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