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Webex Troubleshooting Tips-Audio/Other Tips |
Article Number: 458 | Rating: Unrated | Last Updated: Tue, Mar 24, 2020 at 1:54 PM
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Having trouble with your audio?
- Exit the Webex meeting, close the browser, and try to enter the Webex meeting again.
- If your computer microphone is not working, call in using the phone number listed in the email invitation. Your phone becomes the audio source rather than your computer.
- If you're logged in and you start having audio issues:
- Click on the other options button, circle with three dots, on the toolbar at the bottom of the screen
![Other options and audio button](https://kb.ccconline.org/assets/OptionsAudio.png)
- Choose Audio Connection and the call in phone number and meeting ID appear in a new window, as shown below.
![Call in](https://kb.ccconline.org/assets/CallIn.png)
Other troubleshooting notes
- If your internet connection is slow or lagging, turn off video using the video options button in the WebEx tool bar.
![Start and stop video button](https://kb.ccconline.org/assets/StartStopVideo1.png)
- Wear earbuds or headphones to reduce background noise.
- Mute your microphone when not speaking and unmute when you wish to speak using the Mute Mic button.
![Start video](https://kb.ccconline.org/assets/StartStopVideo.png)
- Use the chat window to ask questions, get clarification or make comments. The chat window is the place for you to contribute, ask questions, and be involved.
![Chat window button](https://kb.ccconline.org/assets/Chat.png)
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Posted by: Warren Smith - Fri, Mar 20, 2020 at 11:18 AM. This article has been viewed 3867 times. Filed Under: Webex, Webex |
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