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Webex Troubleshooting Tips-Audio/Other Tips

Having trouble with your audio?

  • Exit the Webex meeting, close the browser, and try to enter the Webex meeting again.
  • If your computer microphone is not working,┬ácall in using the phone number listed in the email invitation. Your phone becomes the audio source rather than your computer.
  • If you're logged in and you start having audio issues:
  1. Click on the other options button, circle with three dots, on the toolbar at the bottom of the screen
    Other options and audio button
  2. Choose Audio Connection and the call in phone number and meeting ID appear in a new window, as shown below.
    Call in

Other troubleshooting notes

  • If your internet connection is slow or lagging,┬áturn off video using the video options button in the WebEx tool bar.
    Start and stop video button
  • Wear earbuds or headphones to reduce background noise.
  • Mute your microphone when not speaking and unmute when you wish to speak using the Mute Mic button.
    Start video
  • Use the chat window to ask questions, get clarification or make comments. The chat window is the place for you to contribute, ask questions, and be involved.
    Chat window button
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