All Categories
Home » Categories » Technical Support » Tech Fixes

FireFox, PDF pages will not load in D2L
Article Number: 18 | Rating: 2/5 from 1 votes | Last Updated: Tue, Apr 26, 2016 at 12:59 PM

Are you trying to view a page in D2L maybe a Lecture Note file or PowerPoint file and it won't load? All you see is a spinning, load icon. Update your FireFox browser with the following configuration changes and the pages will then load in D2L.

  1. From the FireFox browser menu>Click the Tools>Choose Options
  2. Click the Applications icon>Locate the Portable Document Format (PDF) option in the Content Type column>change the Action option to-Use Adobe Acrobat (default), see screenshot below.
    Adobe Acrobrat Settings
  3. Click Ok
Posted by: - Mon, Sep 15, 2014 at 1:39 PM. This article has been viewed 5551 times.
Filed Under: Tech Fixes
2 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to set your browser to automatically clear the cache and cookies upon exit
Viewed 9534 times since Tue, Jul 5, 2016
Steps for clearing your Java Cache
Viewed 3005 times since Mon, Sep 15, 2014
Finding and copying a URL (web address)
Viewed 3639 times since Wed, Oct 27, 2021
Clearing Browser Cache & Temp Files
Viewed 25849 times since Mon, Sep 15, 2014
Display secure web connection
Viewed 23401 times since Thu, Oct 2, 2014
Create a Screenshot of your computer window
Viewed 3276 times since Mon, Sep 15, 2014
Unblock Content Being Restricted by Internet Explorer
Viewed 14660 times since Fri, Aug 14, 2015
Determine if Java is enabled in your browser
Viewed 2842 times since Fri, Sep 12, 2014
Unblock Content Being Restricted by Google Chrome
Viewed 46085 times since Fri, Aug 14, 2015
Unblock Content Being Restricted by FireFox
Viewed 12323 times since Fri, Aug 14, 2015
Subscribe to knowledge base
Get notified when new articles are added to the knowledge base.